Terms and conditions

Terms and Conditions

These Terms and Conditions ("Agreement") govern your use of our online gaming platform, owned and operated by Lukkly Casino (collectively referred to as "we" or "us"). By accessing or using our website, mobile application, or services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Acceptance

These Terms constitute a binding agreement between you and us. If you do not agree with any of the terms and conditions set out in this Agreement, please do not access or use our website, mobile application, or services.

2. Age Restrictions

You must be at least 18 years old to access or use our website, mobile application, or services. We reserve the right to request proof of age from any player and to refuse service to anyone who does not meet this requirement.

3. Registration and Account Creation

To use our services, you will need to create an account with us. You must provide accurate and complete information about yourself during the registration process, including your name, email address, phone number, and date of birth. We reserve the right to verify any information provided by you.

4. Account Security

You are responsible for maintaining the security and confidentiality of your account login credentials and password. You agree not to share your account with anyone else or allow anyone else to use it.

5. Deposits and Withdrawals

To play games or access services on our platform, you will need to deposit funds into your account using one of our accepted payment methods. We reserve the right to set minimum and maximum deposit/withdrawal limits, which may vary depending on your location and account status.

6. Game Rules and Fair Play

All games offered by us are governed by separate rules, which can be found within each game or in our game-specific Terms. You must read and agree to these rules before playing any game.

We ensure that all of our games are fair and randomly generated using certified Random Number Generators (RNGs). We also conduct regular audits on our games to ensure their integrity.

7. Bonuses and Promotions

We may offer bonuses or promotions from time to time, which will be subject to specific terms and conditions. These can include deposit bonuses, free spins, loyalty rewards, and other incentives.

8. Wagering Requirements

Some of our bonuses or promotions may have wagering requirements that must be met before you can withdraw any winnings. You agree to meet these requirements as specified in the applicable bonus/promotion Terms.

9. Withdrawal Limitations

We reserve the right to impose withdrawal limitations on your account, which may include daily/weekly/monthly limits, cooling-off periods, or other restrictions.

10. Account Closure and Suspension

We reserve the right to close or suspend any account at our discretion, including in cases where we suspect fraudulent activity, money laundering, or breach of these Terms.

11. Responsible Gaming

We are committed to providing a safe and responsible gaming environment for all players. You agree to play games responsibly and within your means.

You can request self-exclusion from our platform at any time by contacting us through the designated channels. Once you have requested self-exclusion, we will not allow you to access or use our services until the exclusion period has ended, which may be a minimum of 7 days.

12. Dispute Resolution

If there is a dispute between us and you regarding your account, any game played, or these Terms, we will make every effort to resolve the issue fairly and promptly. However, if the dispute cannot be resolved through our internal procedures, it shall be submitted to arbitration in accordance with the laws of [Jurisdiction].

13. Governing Law

These Terms are governed by and construed in accordance with the laws of [Jurisdiction], without giving effect to any principles of conflicts of law.

14. Changes to Terms

We reserve the right to modify or update these Terms at any time, including changes to game rules, bonus/promotion terms, or account limitations.

15. Entire Agreement

These Terms constitute the entire agreement between you and us regarding your use of our website, mobile application, or services.

By accessing or using our website, mobile application, or services, you agree that you have read, understood, and agree to be bound by these Terms.